"We are really turning the knobs on DSPs, and they are turning the knobs on drivers. "We create this pressure cooker," they said. This story follows an earlier investigation: Missing wages, grueling shifts, and bottles of urine: The disturbing accounts of Amazon delivery drivers may reveal the true human cost of "free" shipping.Amazon said this week that it was changing how these delivery drivers are paid, following reports of missing wages and lack of overtime. This system has created a confusing chain of command for drivers, which some say has led to chronic problems.
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